GEM Foodtechby Gem Drytech Systems LLP

Privacy Policy

How we collect, use, protect and manage your information.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you voluntarily share through enquiry forms, emails, or calls:

  • Name
  • Company name
  • Email address
  • Phone number
  • Job title
  • Country/City
  • Project details or requirements

1.2 Technical Information

Automatically collected when you browse our website:

  • IP address
  • Browser type & version
  • Device type (mobile/desktop)
  • Pages viewed

These appear in standard web-server logs. We do not record how long you spend on a page or how you move between pages, and we set no cookies or tracking identifiers — see section 3.

1.3 Business-Related Information

Shared during inquiries for quotations, technical discussions, or project evaluations:

  • Material properties
  • Capacity requirements
  • Process parameters
  • Site and utility information (if voluntarily provided)

2. How We Use Your Information

We use your information to provide a seamless and personalized experience:

  • Responding to enquiries and providing quotations
  • Sending product details, brochures, and technical information
  • Improving website performance and user experience
  • Conducting pilot trials (“Dried & Tested”)
  • Processing service requests or support
  • Sending updates, offers, or relevant industry communications
  • Maintaining internal analytics and records
  • Complying with legal requirements

We do not sell or rent your data to unaffiliated third parties.

3. Cookies & Tracking Technologies

This website sets no cookies and runs no analytics or advertising trackers unless you allow them. There is no tag manager and no advertising pixel on any page by default, and your activity is not profiled or followed between visits.

If we switch on measurement for our advertising (Google Analytics 4, Google Ads, Microsoft Advertising and LinkedIn Insight), a cookie banner appears on your first visit and those tools load only after you accept them. Until you do, nothing is set and your visit is not measured. You can change or withdraw your choice at any time through the Cookie preferences link in the footer of every page. Your choice itself is stored in your browser, not on our server. Details of each tool are in our Cookie Policy.

Two third-party services are requested by your browser when a page loads. Each necessarily sees your IP address as part of serving the request:

  • Google Fonts (fonts.googleapis.com, fonts.gstatic.com) — supplies the typefaces used across the site.
  • flagcdn.com — supplies the small country flag images in the telephone country-code selector on our home page.

We do not use either service to identify you, and neither receives anything you type. Blocking these domains in your browser affects only how the pages look.

4. Third-Party Sharing

We may share limited information with:

  • Technology partners (for hosting, analytics, security)
  • Logistics or service partners (if required for project execution)
  • Legal or government authorities (where compliance mandates it)

All partners are required to protect your data as per applicable standards.

We never share customer information with unrelated third parties for marketing purposes.

Email delivery. Enquiries submitted through any form on this website (the home page, the contact page and country pages such as gemfoodtech.com/nigeria/) are posted to our own server and relayed to info@gemfoodtech.com by Resend, our email delivery provider. The message contains only what you typed, the page it was sent from and, if you arrived from an advertisement, the campaign identifiers in that link, so we can see which campaigns bring enquiries. Resend processes it solely to deliver it to us.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encrypted servers
  • Secure hosting environments
  • Controlled access to internal databases
  • Regular monitoring and upgrades

However, no online system can guarantee complete security. Users share information at their own discretion.

6. Data Retention

Your data is retained only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Meet legal, operational, or audit obligations

Once no longer required, the data is securely deleted.

Spam protection. To prevent automated abuse of the enquiry form, our server records a one-way cryptographic hash of the submitting IP address alongside the time of submission. It cannot be read back as an IP address, is never included in the enquiry email, and is deleted automatically within one hour.

7. Your Rights

Depending on applicable laws, you may request:

  • Access to your personal data
  • Corrections or updates
  • Deletion of your information
  • Restriction of processing
  • Opt-out from newsletters or marketing communication

For any such request, write to us at:
info@gemfoodtech.com

8. External Links

Our website may include links to third-party websites. We are not responsible for:

  • Their content
  • Privacy policies
  • Data handling practices

Please review their policies before interacting.

9. Children’s Privacy

Our website is intended for business and industry users. We do not knowingly collect information from individuals under the age of 18.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect:

  • Legal changes
  • Technological updates
  • Operational improvements

Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy or your data rights, contact:

Gem Drytech Systems LLP
Email: info@gemfoodtech.com
Phone: +91 98311 73874
Website: www.gemfoodtech.com
Address: 10/C, Middleton Row, 3rd Floor, Kolkata – 700071, INDIA